1.Within 24 hours after paying - full refund 96%(the 4% is poundage charge by Paypal)
2.24 to 72 hours after paying - 80% refund
3.Has/Have not been shipped - refund depends on how the dress(es) is/are going, a negotiation will take place
Your satisfaction is invaluable to me, and I know that ordering a dress sight unseen for your special occasion is an important undertaking. When you have "return" on your mind, there must be something disappointing you. Sorry in advance for that and will do my best to get you out of trouble. If you still insist, you can get an "Exchange or Refund" chance EXCEPT
1.You gave me a wrong Style,Color or Size.(We make the dress as your order)
2.The dress is OK, but you changed your mind, maybe the event you're gonna attend is cancelled, or problem totally caused by you just personally don’t like it, or you think the quality is very poor.
3.They are not in their original condition - washed, altered, damaged, dirty, with perfume
I can alter the dress for free, but you need to pay the shipping cost.
Please ship the dress back to me within 7 days after you receive it and give me the tracking number number! After returning the dress, if the dress with heavy perfume,I will not refund you, it means that you had used the dress already. If the dress without perfume,we will inspect the dress and show you the checking process by pictures or video, if the fact is we make no mistakes for the style,color and size( for hand made dress, the error between 0 to 0.5'' is normal and acceptable, I hope you can understand), we can only offer you a partial refund of 20%-40%. For the size, I have to explain clearly that, because all the dresses are had made, it may have a error between 0 to 2 cm, it is very normal and acceptable, it is not a mistake but just a error! Also you should pay for the shipping cost. We hope you can understand!
Shipping Time:I always use DHL for shipping, it usually takes 3 or 5 days for shipping to anywhere. I also use DPD to Europe, because it usual without tax, takes 4 or 10 days.
If you need expedited the dress, you should contact with me first, it without extra fee, I will try my best to help you!