Refund policy

FOR ALL STANDARD SIZE ORDERS AND ACCESSORIES AND VEILS AND SEPARATES:

Dressblee will issue a refund of the cost of the returned product if you are not 100% satisfied with your order.
Shipping fees will not be refunded. To receive a refund on the cost of the returned product, the item must be postmarked for return within 15 days of its arrival to you. This means, you have 15 days from the date of delivery to log back into your dressblee.com account to request a return. Your return must be dropped off with the designated shipping carrier before your return label expires. Please make sure you double check the correct shipping carrier before dropping your package off. Dressblee will not be held responsible for mis-shipped returns. All items must be returned in original condition (unworn, unwashed, unaltered, and undamaged) with the original tags attached. We cannot process the return of any items that do not adhere to this return policy.
You will receive a refund on the cost of the returned product, minus the original cost of shipping fees (if applicable), when we receive the order back in our warehouse and process the return. Don’t let return tracking fool you! It can take up to 3 business days for us to process your return and refund once the package arrives back in our warehouse. Please note your bank may take additional days to process the refund on their end.
Returns of 4 or more dresses/separates from a single order will be subject to a 10% restocking fee. This fee will be automatically deducted from your refund.

you can contact : aigzh@hotmail.com

FOR ALL CUSTOM FIT ORDERS:
At Dressblee, we understand that you may want to keep alteration costs down. To help you out, we offer basic custom sizing on all of our Dressblee styles. Custom sizing is the same price as standard sizes, and takes the same amount of time to make and ship to you. A few things to remember about custom dresses:
Custom dresses are made specifically to the measurements you provide (bust, waist, hip, height, and hollow-to-floor). That means no one else will be able to wear that dress once it’s completed. Because of this, we are unable to accept any returns on custom size dresses. Make sure you triple check all your measurements and color choice!
While we will make your order according to the measurements provided, it is only basic custom sizing, so you may need additional alterations at your expense once you’ve received the dress for your ideal fit. To provide additional assistance, we offer a limited alterations reimbursement for only our custom sizes, just submit a picture of your receipt from the tailor through your Azazie.ca account and we'll do the rest! Yes, it really is that easy!

you can contact : aigzh@hotmail.com